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TERMS & CONDITIONS

OFFICE HOURS:
SALES: 7:00AM TO 5:00PM MON-FRI
RETAIL HOURS: 9:00AM TO 5:00PM MON-FRI
CUSTOMER SERVICE MON-FRI 9:00AM TO 4:00PM
TECHNICAL DEPT. MONDAY -FRIDAY 9:00AM TO 4:00PM

OUR IMPORTANT PHONE NUMBERS
INTERNATIONAL SALES 951 677-5696
FAX 951 677-6307
SALES AND CUSTOMER SERVICE (951)-677-5696
INTERNET ADDRESS WWW.STARSURPLUS.COM
EMAIL ADDRESS SALES@STARSURPLUS.COM

SALES STAFF
StarSurplus.com Sales staff has been together since 1998. we have seen the 30 pin simms become the industry standard. since then, we have kept up on the cutting edge and we don’t have to tell you how quick that changes. we have hands on training with vendors to explain and train us on all the memory that we sell. at starsurplus.com to be in sales is to know the memory that you sell like the back of your hand. we specialize in surplus and excess inventory from major companies, they have trained us on most product that they sell us.

HOW DO I ORDER FROM STARSURPLUS.COM
There are several ways to order from StarSurplus.com.
You can call us at (951)-677-5696.
Y
ou can fax order at (951)-677-6307 (24 hours a day).
You can email us at sales@starsurplus.com (24 hours a day).
You can order on the internet at www.starsurplus.com (24 hours a day) on our secure order form.

TECHNICAL SUPPORT
Our staff has been trained by our vendors who supply us our memory and peripherals. this way we have hands on training for any problems that occur. Our technical staff also knows new equipment to help you decide which memory is right for your application. Some product we cannot support, you will need to call the maker to receive support.

CUSTOMER SERVICE
Our customer service is the heart of our company. if you need to track an order, check inventory, check compatibility, any needs that you can imagine, our staff is second to none.

PAYMENT OPTIONS
StarSurplus.com
Accepts a wide variety of payments.
StarSurplus.com takes VISA, MASTER, AMERICAN EXPRESS and NOVUS (DISCOVER) as well as Paypal. We also ship COD (payment has to be made by cashier’s check). You can also prepay with check, company and personal checks, take 2-3 weeks to process. Cashier’s check or money order we process immediately. If you are a corporation, institution or the government we can accept a purchase order, on approved credit, and give you terms. we also can accept payment through electronic funds transfer (EFI).

SHIPPING OPTIONS
StarSurplus.com
Ships through UPS, FED EX, DHL, AIRBORNE, POSTAL SERVICE and other courier services.

RETURN POLICY
Before returning any product you must call starsurplus.com first. When sending back your product you must have a copy of the invoice as well as an explanation letter of what you need. All original packaging must be in fine shape . All non defective returns will be subject to a 20% restocking fee. By ordering over the internet you agree to the 20% restocking fee on non defective returns. If product is defective starsurplus.com will exchange or refund at starsurplus.com’s discretion . All memory comes with lifetime warranty, for exchange of the same part only. No refunds after 30 days.

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StarSurplus.com is an Upfront Merchant on TheFind. Click for info.

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** When offered, Special Shipping Rate is $0.00 per box for all orders under 2 lbs. Applies to UPS and USPS only to 48 states, all others, standard freight charge will apply. Orders over $1,000 please contact us for special freight charge.

Established 1997 (21 Years in Business)